Browsing by Author "Healey, Christopher G."

Now showing 1 - 1 of 1
  • Thumbnail Image
    Item
    Visual Analytics of Text Conversation Sentiment and Semantics
    (© 2021 Eurographics ‐ The European Association for Computer Graphics and John Wiley & Sons Ltd, 2021) Healey, Christopher G.; Dinakaran, Gowtham; Padia, Kalpesh; Nie, Shaoliang; Benson, J. Riley; Caira, Dave; Shaw, Dean; Catalfu, Gary; Devarajan, Ravi; Benes, Bedrich and Hauser, Helwig
    This paper describes the design and implementation of a web‐based system to visualize large collections of text conversations integrated into a hierarchical four‐level‐of‐detail design. Viewers can visualize conversations: (1) in a streamgraph topic overview for a user‐specified time period; (2) as emotion patterns for a topic chosen from the streamgraph; (3) as semantic sequences for a user‐selected emotion pattern, and (4) as an emotion‐driven conversation graph for a single conversation. We collaborated with the Live Chatcustomer service group at SAS Institute to design and evaluate our system's strengths and limitations.